T&Cs and further info

Ellie Mac Embroidery patches, products and artworks are all produced and embroidered in the UK. Each and every patch or product is checked prior to being added to the online shop. Great care is taken to keep every piece consistent and embroidered to a high standard. However, due the nature of the way we work and the skills and tools utilised, meaning each piece is hand drawn and freehand machine embroidered, please allow slight variation from one piece to the next. 

After sales, please allow 5 working days for your orders to be processed. A tracking number will be added to your email invoice as soon as your package has been dispatched. All my parcels are sent via Royal Mail, 1st Class Signed For to the UK and International Track and Signed for worldwide orders. Larger value international orders will have insurance protection added at no extra cost.

The purchase of these patches are for non-commercial use. For brand collaborations please email info@elliemacembroidery.com


How the shop works

The time involved in creating these artworks, miniature pieces and patches often requires months of planning, designing and then embroidering the final pieces. As a result the shop is only stocked around 3 times a year. While we understand this can be frustrating, there is a continual need to juggle various projects alongside running the shop. The best way to know when new stock is being released is to follow me on Instagram or sign up to my newsletter. 

Lots of the pieces are ‘Limited Editions‘ or collaborations with other artists, these don’t come back into stock once sold out but from time to time old favourites are re-made and added into the sale alongside new pieces. We don’t make the designs to order, it’s not financially viable to make them in this manner.


International Customers please note

Delivery times can vary depending on the destination and delays due to customs. All packages will be marked as 'goods' and any custom fees and taxes are the buyers responsibility. 

A signature will be required to receive your goods, if left uncollected and 'returned to sender' the goods will be refunded minus the initial postal costs. It is the buyers responsibility to check that the delivery details are correct before checking out your order.


EU Customers please note

Please consider the extra custom and duty charges you might need to pay on your order. This varies from country to country and is the responsibility of the customer. 


Lost Post

We want you to receive your pieces in perfect condition and in a reasonable time frame, please understand that international delays can happen with post being held in customs, this is out of our control but we are always on hand to help resolve any lost post and will refund you if the parcel is lost. Royal Mail International Tracked post if considered lost if over 35 days from the dispatch date. For assistance please email info@elliemacembroidery.com


Expected Delivery Times

UK - within 5 days 

Europe- 7- 14 days

Worldwide 10- 20 days


How to care and apply your pieces

These pieces are handmade and need to be treated with care, we don’t recommend machine washing them as it can affect the look and longevity of the embroidery. 

The patches come with an ‘iron-on backer’ this can be used to to fix the embroidery into place but it will always need to be stitched down to secure into place - we recommend hand stitching around the felt border. Either apply them to garments that require minimal washing or frame them as artwork. 

Any further questions then please drop me an email: info@elliemacembroidery.com

Thank you for buying a piece of my work.